Facilities Services

SERVICES PROVIDED BY FACILITIES SERVICES

Facilities Services maintains interior and exterior University facilities in a manner that promotes a safe, comfortable environment conducive to instruction, research and management. We support the functions of academic and support units within the university community as they fulfill their academic and research endeavors.
Facilities Services is a very diverse department, handling items from housekeeping to vehicle rental/maintenance, building maintenance to major remodeling projects. This service guide will assist you in making use of our services.
Many requests can be handled by a simple phone call. Others will require an S.O.V. and/or a written request from the department. Should you have any questions or concerns, please call our Production Control office at 864-4770 and we will be happy to assist you in any way we can.
Items requiring a letter may have to be sent to the estimator. Once you have received the estimate, the estimate is valid for 60 days and may be accepted by the department at any time during that period by returning an S.O.V. to Facilities Services to authorize the work. Under current University policy, Facilities Services is authorized to recover up to 5% of any cost overruns in addition to the estimated cost. Should you wish to eliminate the estimating process, you may contact the estimator at 864-5605 for an approximate cost. Follow up this phone call in writing stating that an estimate is not necessary and requesting a billing upon completion of the work.
The Service Level Objectives for work orders are defined as follows:

Priority 1 - Emergency
(Response Time: Immediate)
Emergency work orders take priority over all other work and require immediate action to address situations that present immediate or imminent danger to life, health, safety, security, or significant damage to buildings, equipment, or other property.

Priority 2 - Urgent
(Response Time: Within 48 Hours)
Urgent work orders are unscheduled and reactive and may pose a threat of personal injury, cause property or equipment damage, or serious disruption of service. This type of work demands prompt attention to supplement emergency repairs or prevent a subsequent emergency. Urgent work orders may include responses to safety deficiencies and regulatory violations.

Priority 3 - Scheduled
(Response Time: Within 5 Days)
Scheduled work orders address date sensitive requests. This is work which may require prior coordination and lead time to procure supplies and/or services. Scheduled work orders include preventive maintenance services intended to protect and preserve physical assets and reduce the threat of major equipment breakdowns.

Priority 4 - Routine
(Response Time: Within 10 Days)
Routine work orders address service or project requests that do not pose a threat to life and property or disrupt University operations. These requests are put in the job queue and are processed in the order they are received.

ACCOUNTING

Please direct all calls concerning accounts payable or receivable to Accounting - 4-5616

ALARMS

Sounding - Please contact Facilities Services - 4-4770

After hours please report to KUPD 4-5900

BLACKBOARDS/DIRECTORY BOARDS/BULLETIN BOARDS

This request requires a letter giving dimensions, contact person, etc. to Facilities Services. Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

BLINDS

Cleaning - Call or write Housekeeping 4-4770

New or Repair - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

CARPET

Cleaning - Call or write Housekeeping 4-4770

New or Repair - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

CEILING TILE

Repairs - Please contact Facilities Services 4-4770

CHALK

Please contact Housekeeping 4-4770

CLEANING

Special Events (above normal cleaning) - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

CLOCK

New or Repair - This request requires an S.O.V. sent to Facilities Services. If you need information on costs, please contact 4-4770 and they will direct your call to the correct area.

DRAPERY ROD

New or Repair - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

DRAPES

New or Repair - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

ELECTRICAL

Additional Outlets/Increase Circuit Capacity - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

Problems/Repairs - Please contact Facilities Services 4-4770

ELEVATOR

Please contact Facilities Services 4-4770. After hours please report to KUPD 4-5900

EQUIPMENT

Installation - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

ERASERS

Please contact Housekeeping 4-4770

FIRE EXTINGUISHER

Maintenance - Please contact Facilities Services at 4-4770

New - This request requires a letter to Facilities Services (please inlcude name/number of contact person).

FLOOR TILE

Repairs - Please contact Facilities Services at 4-4770

New - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

FURNITURE

Classroom Repairs (chairs, etc.) - Call or write Facilities Services at 4-4770.

Cleaning (special) - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

Office (chairs, etc.) - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

GRAFFITI

Removal - Please contact Facilities Services at 4-4770.

KEYS

Broken-in Door - Please contact Facilities Services at 4-4770.After hours, please contact KUPD at 4-5900.

Not Working - Please contact Facilities Services at 4-4770.

Door/Furniture (new) - This request requires an S.O.V. sent to Facilities Services. If you need information on costs, please contact 4-4770 and they will direct your call to the correct area.

LANDSCAPE

Problems - Please contact Facilities Services at 4-4770.

Improvements - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

LIGHTING

Buzzing/Smelling - Light Fixture - Please contact Facilities Services at 4-4770. After hours, please contact KUPD at 4-5900.

Repair - Please contact Facilities Services at 4-4770.

Replacement - Please contact Facilities Services at 4-4770.

Street - Please contact Facilities Services at 4-4770.

MOVE

Office - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

NOISE (DISTURBING)

Please contact Facilities Services at 4-4770. If outside contractor, please contact Design and Construction Management at 4-3431.

ODORS

Chemical - Please contact Environmental Health and Safety at 4-4089.

Sewer/Gas/Etc. - Please contact Facilities Services at 4-4770.

PAINTING

This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

PEST CONTROL

Please contact Housekeeping at 4-4770.

PLANTS

Indoor/Outdoor - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

PLUMBING

Emergency - Please contact Facilities Services at 4-4770.

Non-Emergency Repairs/Alterations - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

REFUSE REMOVAL

Hazardous - Please contact Environmental Health and Safety at 4-4089.

Non-Hazardous - Please contact Facilities Services at 4-4770.

REMODELING

This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

Note: Depending on the scope of the project, remodeling requests may need to be forwarded to Design and Construction Management to ensure that the structural integrity of the building will not be altered and that the changes will meet building code requirements.

RESTROOM

Cleaning - Please contact Housekeeping at 4-4770.

Overflowing - Please contact Facilities Services at 4-4770. After hours, please contact KUPD at 4-5900.

Repairs - Please contact Facilities Services at 4-4770.

ROOF

Leaking - Please contact Facilities Services at 4-4770. After hours, please contact KUPD at 4-5900.

SIDEWALK

Maintenance - Please contact Facilities Services at 4-4770.

SIGNS

This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

SNOW/ICE REMOVAL

Please contact Facilities Services at 4-4770.

SPILLS

Hazardous (Chemical) - Please contact Environmental Health and Safety at 4-4089.

Non-Hazardous - Please contact Facilities Services at 4-4770.

STEPS

Maintenance - Please contact Facilities Services at 4-4770.

Icy/Slick - Please contact Facilities Services at 4-4770. After hours, please contact KUPD at 4-5900.

STREET

Maintenance - Please contact Facilities Services at 4-4770. After hours, please contact KUPD at 4-5900.

SUPPLIES

Requests for supplies (i.e. paper towels, cleaning, toilet paper, etc.) requires an S.O.V. If you are unsure of the cost contact Housekeeping at 4-4770.

TEMPERATURE (ROOM)

Cold/Hot - Please contact Facilties Services at 4-4770.

VEHICLE

Maintenance - Please contact the University Garage at 4-3630.

Rental - Please contact the Motor Pool office at 4-3902.

VENETIAN BLINDS

Repairs - Please contact Facilities Services 4-4770

New - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

WATER

Leaks (in buildings/on grounds) - Please contact Facilities Services at 4-4770. After hours, please report to KUPD at 4-5900.

WINDOW

Cleaning - Please contact Facilities Services at 4-4770.

Installation - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

Repair - Please contact Facilities Services at 4-4770. IF BROKEN - After hours, please report to KUPD at 4-5900.

Screens - This request requires a letter to Facilities Services (please include name/number of contact person). Once received, the request may be forwarded to the department estimator who will visit with the requestor and provide an estimate for the work.

 


The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression and genetic information in the University’s programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Director of the Office of Institutional Opportunity and Access, IOA@ku.edu, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785)864-6414, 711 TTY.